Beyond 2020: Aeroplan’s Commitment to You

Updated May 31, 2017

Dear members,

We've heard from many of you with questions about what the future holds for Aeroplan and for you as members. It means the world to us to know how much many of you care about the program.

I want you to know that Aeroplan will continue to be here for you, helping you get the most from your miles to achieve your travel plans, including through rewards with industry-leading airlines.

Right now, we're working hard to build a stronger Aeroplan for you. This includes ensuring that you're able to redeem for flight rewards long past 2020.

You can also count on us to continue innovating, just as we have for the past 30 years. Aeroplan is so much more than a frequent-flyer program. Today you have more options than ever to earn miles faster – from using an Aeroplan-affiliated financial card to earning with our network of world-class partners in the financial, retail, and travel sectors.

We invite you to join us on our journey to shape the next-generation Aeroplan. You can expect to hear more from us soon about our plans for the future and ways to engage with us. In the meantime, keep earning Aeroplan Miles for the rewards you want.


Sincerely,

Vince Timpano
President, Americas Coalitions, Aimia


Thank you for sharing your comments and questions with us. We will continue to answer your questions and provide clarity on as quickly as possible.

  1. What does this mean for me as an Aeroplan member today?
    Right now, nothing has changed. Aeroplan will continue to be here for you, helping you get the most from your miles to achieve your travel plans, including through flight rewards with industry-leading airlines.

    You will continue to earn miles on Air Canada eligible flights, and you can redeem for flights on Air Canada and Star Alliance member airlines until at least June 29, 2020. In addition to flights, Aeroplan Miles can be redeemed for more than 1,000 exciting merchandise, hotel, car rental and experiential rewards.

  2. What will Aeroplan look like after June 29, 2020?
    We're working hard to build a stronger Aeroplan for you. This includes ensuring that you're able to redeem for flight rewards long past 2020.

    We invite you to join us on our journey to shape the next-generation Aeroplan. You can expect to hear more from us soon about our plans for the future. In the meantime, keep earning Aeroplan Miles for the rewards you want.

  3. Will my Aeroplan Miles expire after June 29, 2020?
    No. Your Aeroplan Miles will still be here for you to redeem for a growing selection of exciting travel, merchandise and experiential rewards, including flight rewards on industry-leading airlines.

  4. What's the impact on my current flight reward bookings?
    There is no impact on current flight reward bookings. You can redeem for flights on Air Canada and Star Alliance member airlines until at least June 29, 2020.

  5. Will you continue offering flight rewards after 2020?
    We know that flights rewards are a member favourite. As we explore options to make Aeroplan even better, we will ensure that you're able to redeem for flight rewards long past 2020.

  6. What will happen to my Aeroplan-affiliated financial card?
    Aeroplan-affiliated financial cards through TD, CIBC and American Express are extremely popular, and help members earn miles faster.

    You should continue earning miles as you do now with your Aeroplan-affiliated financial card, which you can redeem later for a great selection of exciting travel, merchandise and experiential rewards.

  7. What's the difference between Aeroplan and an airline frequent flyer program?
    Aeroplan is much more than a frequent flyer program. The majority of our members earn miles not by flying but by using affiliated financial cards and shopping through our network of more than 75 world-class partners, representing more than 150 brands in the financial, retail, and travel sectors.

  8. What happens to my Air Canada Altitude status?
    Air Canada Altitude status is operated independently from Aeroplan. Air Canada confirms that it is not affected by the announcement.

  9. Who owns and operates Aeroplan?
    Aeroplan has been a separate company from Air Canada since 2002, and is owned and operated by Aimia. With about 2,300 employees across 15 countries, Aimia owns and operates loyalty programs for itself and others, including Nectar in the U.K., Air Miles Middle East, and top-tier brands internationally.

  10. Your parent company, Aimia, has suspended dividends. What does this mean for Aeroplan and my miles?
    Nothing at all. The company is currently prevented from paying dividends due to a technical legal test under its governing corporate statute. This has nothing to do with the ability for Aeroplan to fulfill its commitment to you.